We understand you have questions about your dental care and the costs involved.  We will always inform you of all treatment options and fees before you start any treatment allowing you to make an informed decision of what works best for you.

Here are some frequently asked questions about your insurance

What is Aetna Dental Insurance?

Aetna insurance is a traditional dental insurance plan which allows the subscriber to visit any dentist who accepts Aetna PPO Dental Insurance.

What is Aetna HMO?

Aetna HMO is a Aetna Dental Insurance plan that assigns a subscriber to one particular dental office for dental treatment.  The subscriber is unable to see any other dentist without Aetna’s approval.  We do not accept Aetna HMO plan but you are always welcome to come in as a private patient. If you are not sure if you have an HMO policy contact us today for a complimentary benefits check to see if you are eligible. 

Which Aetna Plans do you accept at your dental practice?

If you have Aetna PPO insurance we are able to see you in our practice. 

Are all Aetna Plans the same?

Each Aetna plan has its own conditions based on what your employer has purchased from Aetna Dental.  We are able to tell you exactly what your plan covers before we begin any treatment allowing you to make an informed decision on your health care.

When can I start using my Aetna Dental Insurance?

As long as your policy is active which we will verify – you can begin any needed dental treatment immediately.

Is there a co-pay with my Aetna Dental Insurance?

Depending on the plan your employer has chosen there may be co-payments for your dental services.  We will inform you before you begin any treatment if there are any co-pays you are responsible for.

Can I have two dental insurance plans?

There are times when an individual can have two active dental insurance policies in effect.  This happens when one spouse works for one company which has dental coverage and the other spouse works for another company which also has dental insurance coverage and both parties are listed on each policy.  

In the past one policy was considered primary and paid first and the other policy was considered secondary and paid the remainder.  Today insurance companies are looking for ways to reduce their costs.  The secondary dental insurance company may claim what the first policy paid is considered full payment and not make any additional payment.